Terms and Conditions

TERMS AND CONDITIONS BOSWELL-BÈTA & JAMES BOSWELL COURSES

This English version is derived from the Dutch version (Algemene voorwaarden)

Article 1: Definitions

Boswell-Bèta: company name also refers to the private limited company Zélide BV, registered in Utrecht, KVK 53132343.

Agreement: the agreement between Boswell-Bèta and the customer in which Boswell-Bèta agrees to deliver one or more services to one or more customers against payment by the customer.

BB:: Boswell-Bèta, an access education centre, partner of Utrecht University.
Customer:: the party who (directly or not) enters into an agreement with Boswell-Bèta and is liable to pay to Boswell-Bèta the sums that are related to this agreement, including the enrolment fee. If the customer is the natural person who participates in the education or exam, then s/he is also participant under these terms and conditions.
Education:: The programme offered by Boswell-Bèta, including courses, tailor-made training programmes and workshops.
Exam:: A test administered by or in the name of Boswell-Bèta, following a course or not.
Enrolment fee:: The sum liable to pay to Boswell-Bèta by the customer for following education or taking an exam.
Participant:: The natural person who participates in education or exam.
Product:: The electronic or physical products that are delivered by Boswell-Bèta to the customer.
Services:: Education or exam.
Tailor-made course:: A course which has been produced by Boswell-Bèta at the special request of the customer.
Terms and conditions:: these conditions regarding registration and products of Boswell-Bèta.

Article 2 Applicability

These conditions apply to all the offers and quotations made by Boswell-Bèta, to all enrolments by participants and are part of all agreements. Terms and conditions made by the customer are not applicable and are not binding for Boswell-Bèta.
If these conditions are changed by Boswell-Bèta, the changes are part of every agreement made after these changes have come into force.
In the event of contrariety, the agreement prevails over the conditions.
In the event of contrariety between the Dutch text of the conditions and a translation, the Dutch text prevails.

Article 3 Offer and realization of the agreement

All quotations and offers made by Boswell-Bèta are totally free of obligation, unless otherwise stated in writing by Boswell-Bèta. If an offer or quotation by Boswell-Bèta includes an offer free of obligation and this offer is accepted by the customer, Boswell-Bèta has the right to dissolve this agreement within five working days after having received the acceptance by the customer. The offers and quotations of Boswell-Bèta are valid for 30 days, unless otherwise stated.
An agreement is constituted by enrolling, giving an assignment or placing an order by the customer and the subsequent acceptance of this by Boswell-Bèta. The customer accepts the applicability of the terms and conditions by enrolling, placing the order, and/or giving the assignment, orally or in writing. The acceptance by Boswell-Bèta can take place through any means of communication.
The delivery periods used by Boswell-Bèta are all target dates and as such no firm dates.
Boswell-Bèta has the right to postpone its obligations towards the customer, as long as the customer has not fulfilled his payment obligations in respect of any legal relation with Boswell-Bèta.

Article 4 Terms of payment

The rates and prices of Boswell-Bèta include VAT if applicable and, for education, exclude materials, unless otherwise stated.
Boswell-Bèta retains the right to change its prices and rates. Altered rates and prices apply to all agreements made from the moment these changes are introduced.
If a customer has not paid an invoice or not within the appointed time, the customer is liable to pay any cost, legal or otherwise, incurred by Boswell-Bèta for collecting the amounts payable, besides legal interest.
In the event of no payment within the appointed time by the customer, or in the event of no or no proper performance of any obligation by the customer, Boswell-Bèta has the right to dissolve the agreement in writing, and the stop any deliveries or services. This does not interfere with the right of Boswell-Bèta to demand performance or reimbursement as a result of the dissolution of the agreement.

Article 5 Termination of the agreement

Boswell-Bèta has the right to dissolve the agreement immediately by means of written communication without previous notice of default, if:
- the customer fails imputably in performance of his obligations, notwithstanding receiving notice of default;
- the customer has used a product in violation of the rights of use or restrictions of use, and/or has violated the intellectual property law related to that product;
- suspension of payment is granted to the customer or the customer is declared bankrupt, the customer requests a debt rescheduling agreement, or the customer is placed under guardianship or under administration;
- attachment is made of the customer's possessions regarding substantial debts and this attachment lasts longer than two months;
- the customer stops his business operations completely or in part or winds up his enterprise in another way, and/or changes his business activities or transfers these to a third party without prior consent by Boswell-Bèta.
If the agreement is terminated by virtue of the first sub clause all amounts payable to Boswell-Bèta are immediately and completely claimable.

Article 6 Force majeure

By Force majeure we mean any failure in executing the agreement that cannot be attributed to the customer or Boswell-Bèta, because it is not due to any fault by Boswell-Bèta or customer, nor for which Boswell-Bèta or the customer is responsible by virtue of the law, legal transaction or acceptable standards.
In the event of temporary force majeure for Boswell-Bèta, including the situation that a product ordered by the customer is not in stock, Boswell-Bèta has the right to extend the period of delivery by the time that the force majeure takes.
In the event of permanent force majeure, Boswell-Bèta and the customer have the right to dissolve the agreement in writing. In the event of force majeure the customer cannot claim compensation from Boswell-Bèta for any damage or loss, without prejudice to article 6:78 BW.

Article 7 Complaints

Unless agreed otherwise, the customer is to communicate a complaint about a product in writing, and with a clear description of the complaint, within ten working days after delivery; failure to do so results in cancellation of the complaint.
Unless agreed otherwise, the customer is to communicate a complaint about a service in writing, and with a clear description of the complaint, within ten working days after delivery; failure to do so results in cancellation of the complaint.
On receipt of the complaint, Boswell-Bèta will send the customer a confirmation of receipt with the target date for the discussion of the complaint by Boswell-Bèta.

Article 8 Liability

The total liability of Boswell-Bèta regarding attributable failure in the obligation of delivery of any goods and services is limited to compensation of direct damage per event with a maximum of the amount paid by the customer to Boswell-Bèta (excluding VAT) and the directly involved cost. The compensation for the latter costs, such as travelling costs, is maximized at EUR 200. For this article, a range of related damaging events is considered one event.
In this article, by direct damage is only meant:
1. reasonable costs incurred by the customer to conform the performance by Boswell-Bèta to the agreement;
2. reasonable costs made to determine the cause and extent of the damage, as long as this determination is related to the direct damage in the meaning of this article;
3. reasonable costs made for the prevention of or limitation of damage, as long as the customer can demonstrate that these costs have led to a limitation of the direct damage in the meaning of this article.
Excluded is any liability by Boswell-Bèta for indirect damage, including consequential loss, loss of profit, lost savings, discontinuation of business and any other damage than that described in article 8 sub clause 2, unless in the event of malice or gross negligence by Boswell-Bèta or a third party engaged by Boswell-Bèta.

Article 9 Intellectual and industrial property

Any copyrights and any other rights pertaining to intellectual and industrial property, as well as similar rights, including rights for the protection of know-how and confidential information, related to goods and services delivered by Boswell-Bèta to the customer belong solely to Boswell-Bèta or its licensors.
Without prior written consent by Boswell-Bèta, the customer is not allowed to copy, publish, change or publish in any newspaper or magazine (digital or not) or in a television or radio programme, unless otherwise agreed. This article is a proviso in the sense of article 15 sub clause 1 Dutch Auteurswet.
The customer is not allowed to change or remove any notice regarding the rights as meant in this article or titles, brands or business names, on any goods or documentation delivered by Boswell-Bèta on behalf of its services.
Without prior consent by Boswell-Bèta, the customer is not allowed to develop or teach, with or without others, any education that is based on education given by Boswell-Bèta or based on lesson plans used by Boswell-Bèta.

Article 10 Applicable law and regulations on disputes

The agreement and these terms and conditions are governed by Dutch law. Disputes resulting from the agreement between Boswell-Bèta and the other party which cannot be solved by mutual agreement are submitted to the court which has jurisdiction under the law in Utrecht.

Article 11 Personal data

Boswell-Bèta processes personal data in the strictest confidence and in compliance to legislation for the protection of privacy. Personal data are only used for own activities regarding education and administration.

SPECIAL STIPULATIONS REGARDING GOODS

Article 12 Electronic products

If a product is an electronic product, it is sent by Boswell-Bèta to the customer; only the customer is responsible for the installation and implementation.

Article 13 Long distance selling

If the customer is a natural person who is not acting from his profession or as a representative of a company and it is a matter of long distance sale as meant in Article 7:46a BW, Article 13 sub clauses 2 and 3 are also valid. Expressly excluded is applicability of Article 7:46f, first sub clause, BW.
Different from what is stated in Article 7, the customer has the right to dissolve the long distance sale without giving any reason within seven working days after receipt of the goods delivered by Boswell-Bèta. The customer needs to write to Boswell-Bèta to dissolve the sale within the period stated in the previous sentence.
In the event described in the previous sub clause, the customer needs to return the goods properly wrapped and together with the original documentation. The cost of returning the goods are for the customer.
What is stated in sub clause 4 does not apply if the agreement relates to:
1. the delivery of services;
2. goods effected in accordance with specifications given by the customer;
3. sealed computer programs of which the seal has been broken.

Article 14 retention of ownership and risk

Boswell-Bèta retains ownership of all goods, belonging to a product or service, as long as the customer has not completely met his payment obligations to Boswell-Bèta, for whatever reason.
Liability for any goods, delivered or made available by Boswell-Bèta to the customer, falls completely to the customer from the moment of delivery or availability.

Article 15 Additional regulations concerning the return of goods

In addition to Article 7: if a complaint refers to products that have been sent to the customer, the customer is only entitled to return these goods to Boswell-Bèta if the product had not been ordered by the customer or if the customer received the product in a physically damaged state.
If the customer returns a product to Boswell-Bèta, the customer is to send the product properly wrapped including the original documentation and/or address label, and the customer is to inform Boswell-Bèta in writing of the reason for returning the product. At receipt of the product, Boswell-Bèta, if it feels that the product was returned for a good reason, will send the correct product or the undamaged product as soon as possible.

SPECIAL STIPULATIONS REGARDING SERVICES

Article 16 Content, enrolment and participation

The educational programme and the knowledge tested in an exam is described on the Boswell-Bèta website. Boswell-Bèta reserves the right to change the educational programme. In the event of substantial changes, Boswell-Bèta will inform the customer.
Enrolment for education or an exam can only take place with the form on the Boswell-Bèta website or at the Boswell-Bèta reception. If this form has not been filled in completely and correctly, no enrolment takes place.
The enrolment fee is paid in advance and is to be paid straight away after filling in the enrolment form, either by online payment or by PIN payment at the Boswell-Bèta reception. A signed quotation does not count as payment. Article 18 gives more information about payment by a third party.
Participants are placed in order of arrival of the enrolment fee or guarantee of payment.
Boswell-Bèta has the right but is in no way obliged to assess the participant's skills level to determine whether this corresponds to the course. If Boswell-Bèta finds that this level is too low, it has the right not to admit the participant. Boswell-Bèta is never responsible for the enrolment for education or exams at a level that is too high or too low. If there is enough room, Boswell-Bèta can transfer a participant at his request to another course. Transfer is only possible if Boswell-Bèta has given wrong advice in writing. If there is no room in any other course, the enrolment is dissolved and the course fee paid is refunded, minus EUR 45 administration costs (ex VAT), to the participant on a bank account of his choice. This refund takes place within four weeks of receipt of the information regarding the bank account.
Enrolment for a course is possible until 5 working days after the start of the course, provided there are places available.
Enrolment for an exam is possible until 5 working days before the start of the exam, provided there are places available.
The customer or the participant can derive no rights from the minimum and maximum number of participants that is mentioned on the Boswell-Bèta website.

Article 17 Discounts on the enrolment fee

A student or employee of Utrecht University can only claim a possible discount on the enrolment fee (if at all applicable) if a valid student or employee number has been filled in on the enrolment form.
The student or employee number must be registered at Utrecht University on enrolment.
If the number filled in appears to be wrong or non-existent, no discount is given.

Article 18 Payment by a third party

If a participant indicates on enrolment that the enrolment fee is to be paid by a third party, this third party will be seen as the customer. All information pertaining to this third party, including the KvK (Chamber of Commerce) number, should be filled in on the enrolment form or be communicated to Boswell-Bèta in writing.
If the third party mentioned in the sub clause above does not pay the enrolment fee for whatever reason, the participant will be considered the customer and he will be liable to pay the enrolment fee. By enrolling the participant expressly agrees to this.

Article 19 Cancellation of course meetings or exams

Boswell-Bèta aims at making up for cancelled meetings or exams within one month following the end date of the course.
If a participant does not attend the meeting or exam on the rearranged date, the customer has no right to a refund of the enrolment fee for this meeting or exam.

Article 20 Cancellation by Boswell-Bèta

Boswell-Bèta reserves the right to refuse enrolment for education or an exam without giving reasons, and also, in the event of an insufficient number of participants, to cancel a course or exam or to merge different groups of participants. Boswell-Bèta will inform the customer timely.
Dependent on the reason for refusing enrolment, Boswell-Bèta will refund the enrolment fee paid by the customer to a bank account of his choice. This refund takes place within four weeks of receipt of the information regarding the bank account.
Cancellation by Boswell-Bèta of a course or an exam can take place by announcing this to the participant until three working days before the planned start. In that event the enrolment fee will be refunded completely to the customer to a bank account of his choice. This refund takes place within four weeks of receipt of the information regarding the bank account.

Article 21 Transfer

If requested, Boswell-Bèta can transfer a participant to another course, group or exam.
Transfer is possible until ten working days before the start of the course.
Transfer is not possible if the enrolment fee is EUR 200 or less.
The participant can request a transfer at Boswell-Bèta. Boswell-Bèta is not obliged to grant this request and can also attach conditions to this transfer, such as payment of the difference in enrolment fee.

Article 22 Cancellation by participant or customer

The participant or customer can cancel the enrolment in writing or by email until ten working days before the startof the course (with the exception of tailor-made courses, cf Article 28). In that event the enrolment fee paid will be refunded to the customer, minus a EUR 45 administration fee, to a bank account of his choice. This refund takes place within four weeks of receipt of the information regarding the bank account.
If the customer or participant wants to cancel his enrolment within ten working days before the start of the course, the customer will be refunded 50% of the enrolment fee to a bank account of his choice. This refund takes place within four weeks of receipt of the information regarding the bank account.
A refund of the enrolment fee is not possible if the enrolment fee is EUR 200 or less.
If the participant stops attending the course or exam on or after the start date, the customer has to pay the complete enrolment fee.
The participant or the customer is to send the request for refund to Boswell-Bèta administration by post or by email, with all the relevant information regarding personal data, and course or exam. The date of receipt is considered the date of the request.
Enrolments for exams cannot be cancelled or transferred.

SPECIAL STIPULATIONS REGARDING TAILOR-MADE COURSES

For tailor-made courses the conditions below apply, in addition to and, if so stated, contrary to the conditions above.

Article 23 Inventory and planning

In principle, an individual tailor-made training course is preceded by an intake interview. This consists of an interview with a teacher who assesses the level of the participant, and possibly a written test. Based on the level, learning targets, wishes of the participants and the customer and the possibilities, Boswell-Bèta draws up a individual learning plan in the form of a quotation.
A tailor-made group training course is preceded by an inventory by Boswell-Bèta and the customer of the level and the learning targets of the participants, and any wishes and possibilities. Based on this inventory, Boswell-Bèta draws up a individual learning plan in the form of a quotation.
Based on wishes and possibilities and in joint consultation, Boswell-Bèta and the customer determine the planning of the tailor-made course: period, dates and number of meetings of the course.
A training course will be finished within the period mentioned in the quotation, unless agreed otherwise.

Article 24 Accepting a quotation

If Boswell-Bèta does not receive the signed quotation within the stipulated time, it will remove the reserved dates for the training course from its planning.

Article 25 Enrolment fee not paid in time

If the enrolment fee due has not been paid before the start date of the course and no deviating terms of payment have been agreed upon, Boswell-Bèta has the right to postpone the tailor-made training course or to dissolve the agreement.

Article 26 Programme changes

After agreement on a tailor-made training course has been reached, additional changes to the programme of the training course can only be made if the customer has requested this in writing and both parties have agreed to these changes in writing. Boswell-Bèta is entitled to withhold its assent and/or to ask for additional financial recompense.
If the customer requests such changes only orally or by telephone, only the customer bears the risk of incorrect execution or non-execution of these changes. In that event, Boswell-Bèta cannot be held responsible.
If the tailor-made course needs to be postponed or takes up more time as a result of changes requested by the customer, Boswell-Bèta cannot be held responsible.
The customer is to inform the tailor-made department in writing of occasional cancellations at least 24 hours before the meeting. If the customer fails to do so in time, the meeting is considered to be held.
The customer can move a maximum of two meetings to another date without cost, provided the course can be concluded within the period given in the quotation.

Article 27 Extending a tailor-made course

The customer can request Boswell-Bèta for an extension of a tailor-made course. Boswell-Bèta is not obliged to grant this request and can ask for additional conditions. Boswell-Bèta is also entitled to refuse this request. Extension can only take place after written confirmation by Boswell-Bèta and occurs under the same conditions as the original tailor-made course.

Article 28 Cancellation by the customer of the tailor-made course

Contrary to what is said in Article 22, customers will be fully charged for tailor-made training course meetings that have not been attended by the participant as well as for tailor-made training courses cancelled after conclusion of the agreement.

Commencement date: 1 September 2012, latest change 20 April 2023